# Frequently Asked Questions - Link: https://postmydoc.au/frequently-asked-questions/ - Published: 2026-03-04T12:19:10+10:30 - Author: PostMyDoc # Frequently Asked⏎ Questions Got a question? You’ll likely find the answer here in the FAQs below. If not, contact us at [postmydoc.au/contact-us/](https://postmydoc.au/contact-us/) and we’ll get back to you within 1 business day. * [How It Works6](https://postmydoc.au/frequently-asked-questions/#how-it-works) * [Pricing7](https://postmydoc.au/frequently-asked-questions/#pricing) * [Document Requirements6](https://postmydoc.au/frequently-asked-questions/#document-requirements) * [Security & Privacy6](https://postmydoc.au/frequently-asked-questions/#security-privacy) * [Dispatch & Delivery10](https://postmydoc.au/frequently-asked-questions/#dispatch-delivery) * [International Mailing5](https://postmydoc.au/frequently-asked-questions/#international-mailing) * [Cancellations and Refunds4](https://postmydoc.au/frequently-asked-questions/#cancellations-and-refunds) * [Content Restrictions4](https://postmydoc.au/frequently-asked-questions/#content-restrictions) * [The PostMyDoc App7](https://postmydoc.au/frequently-asked-questions/#the-postmydoc-app) * [Business Mailing3](https://postmydoc.au/frequently-asked-questions/#business-mailing) * [Support3](https://postmydoc.au/frequently-asked-questions/#support) ## How It Works 6 What is PostMyDoc? PostMyDoc is an Australian digital-to-physical mail service. You upload a PDF document via our website or mobile app, and we print it and post it to your recipient anywhere in Australia or overseas via Australia Post. No printer, no stamps, no post office required. How do I send a document? Select your print type (Black and White or Colour), choose your postage service, enter your page count, upload your PDF, enter the recipient’s delivery address, enter your details and pay. We handle everything from there. Orders placed before 2pm AEST are dispatched same business day. Do I need to create an account? No. You can place an order as a guest without creating an account. The PostMyDoc mobile app offers the option to save your details for faster repeat ordering. Is there a mobile app? The PostMyDoc app is available on Android and iOS. Download it from Google Play or the App Store. Where can I download the PostMyDoc app? The PostMyDoc app is available on Google Play and the App Store. Search for PostMyDoc or visit the PostMyDoc website for a direct link. What countries can I send documents to? PostMyDoc offers domestic mailing to all addresses within Australia and international mailing to all destinations serviced by Australia Post’s international network, over 200 countries and territories worldwide. People overseas can also use PostMyDoc to send documents to addresses within Australia. ## Pricing 7 How much does it cost? Domestic pricing starts from $8.95 for Black and White Standard Post (up to 10 pages). Full pricing is available at [postmydoc.au/pricing](https://postmydoc.au/pricing/). What postage options are available? Domestic: Standard Post, included in base price, no tracking, estimated 3-7 business days Standard Post + Tracking, +$2.00, same delivery speed with Australia Post tracking Express Post + Tracking, +$10.00, next business day to metro areas International: Standard International, from $11.95, estimated 15 or more business days Standard International + Tracking, from $25.95, estimated 6-11 business days International Express Post (includes tracking and signature), from $31.95, estimated 2-7 business days What is the price difference between Black and White and Colour? Black and White printing starts from $8.95. Colour printing starts from $11.95. The $3.00 difference applies across all postage tiers. What happens if my document is more than 10 pages? The base price covers up to 10 pages. Additional pages are charged at $0.20 per page for Black and White and $0.45 per page for Colour. There is no maximum page limit. The estimated total is calculated automatically before you complete your order. Are prices in Australian Dollars? Yes. All prices are in Australian Dollars (AUD) and include GST where applicable. What payment methods do you accept? On the website: credit and debit cards (Visa, Mastercard, American Express), Afterpay and Klarna. In the app: card, Apple Pay on iPhone or Google Pay on Android, Afterpay, Klarna, Zip, UPI and the other local ways to pay in your currency. All payments are processed securely by Stripe. Can I pay using buy now pay later? Yes. PostMyDoc accepts Afterpay and Klarna. These payment options are available at checkout. By using Afterpay or Klarna you agree to their respective terms and conditions. ## Document Requirements 6 What file types do you accept? PDF files only. This ensures your formatting is preserved exactly as intended. If your document is in Word, Google Docs or another format, save or export it as a PDF before uploading. Is there a file size limit? Yes. The maximum file size is 20MB. If your PDF exceeds 20MB you can compress it using a free tool such as ilovepdf.com/compress_pdf before uploading. Is there a page limit? No. There is no maximum page limit. The base price covers up to 10 pages. Each additional page is charged at $0.20 (Black and White) or $0.45 (Colour). Will my document print exactly as it looks on screen? We print your document exactly as it is provided. Black and White documents will print as submitted. For Colour documents the printed output may vary slightly from on-screen appearance depending on your monitor calibration and the nature of the document. PostMyDoc is not responsible for formatting issues within the uploaded file itself. Can I send multiple documents in one order? Currently PostMyDoc accepts one PDF per order. If your documents are separate files you can merge them into a single PDF using a free tool such as ilovepdf.com/merge_pdf before uploading, or place separate orders for each document. What type of paper and envelopes do you use? Documents are printed on standard A4 80gsm white paper. Documents are folded and placed in a standard DL or C4 envelope depending on the page count and size of the document. ## Security & Privacy 6 Is my document secure? Yes. All documents are transmitted using 256-bit SSL encryption. Uploaded files are stored in a restricted server directory that is not publicly accessible. Your document is never visible via a direct URL. Who can access my document? Only authorised PostMyDoc personnel involved in the printing and dispatch process have access to your uploaded document. Your document is not read, monitored or analysed beyond what is necessary to print it. How long do you keep my document? Your uploaded document is permanently and automatically deleted from PostMyDoc’s systems within 24 hours. This is an automated process. What is the Burn After Reading Policy? The Burn After Reading Policy is PostMyDoc’s commitment to document privacy. Every document uploaded to PostMyDoc is encrypted in transit, printed once for dispatch, and permanently deleted within 24 hours. We print. We post. We delete. Full details are available at [postmydoc.au/burn-after-reading/](https://postmydoc.au/burn-after-reading/). Do you keep copies of my document? We use your document for one job: turning it into your letter. It’s permanently deleted within 24 hours, and we never share it with anyone. If you need it posted again later, just send it through as a new order. What personal information do you collect? We collect your name, email address and recipient delivery address to process and fulfil your order. Full details of how we handle your personal information are in our Privacy Policy at [postmydoc.au/privacy-policy/](https://postmydoc.au/privacy-policy/). ## Dispatch & Delivery 10 When will my document be posted? Orders placed before 2pm AEST on a business day are dispatched same business day. Orders placed after 2pm AEST or on weekends and public holidays are dispatched the next business day. How long does delivery take? Domestic: Standard Post: estimated 3-7 business days Standard Post + Tracking: estimated 3-7 business days Express Post + Tracking: next business day to metro areas, 2-5 business days to regional and rural areas International: Standard International: estimated 15 or more business days Standard International + Tracking: estimated 6-11 business days International Express: estimated 2-7 business days All timeframes are indicative and based on Australia Post estimates. PostMyDoc cannot guarantee delivery timeframes. Do you offer tracking? Yes. Standard Post + Tracking, Express Post + Tracking, Standard International + Tracking and International Express Post all include Australia Post tracking. Standard Post (domestic) and Standard International Post do not include tracking. When tracking is available you will receive your tracking number via email once your document has been dispatched. How do I track my document? Once your order has been dispatched and a tracking number has been assigned, you will receive a dispatch email containing your Australia Post tracking number and a link to track your item at auspost.com.au. Do you dispatch on weekends and public holidays? No. PostMyDoc dispatches on business days only (Monday to Friday excluding South Australian public holidays). Orders placed on weekends or public holidays will be dispatched the next business day. What happens if my document is returned to sender? It comes back to us, and we’ll email to let you know. We hold the returned envelope for 5 business days, and we can repost it if you ask or sort out something else with you. Whether a repost costs anything depends on what happened. We look at each case, and sometimes there’s a postage charge. If we don’t hear from you within those 5 business days, it’s securely shredded and disposed of. Ask us and we’ll shred it sooner. Our Burn After Reading Policy covers the paper copy too. Your digital file was already deleted within 24 hours, so a repost uses the envelope we’re holding. If the address on the order was incorrect or incomplete, our [Refund and Cancellation Policy](https://postmydoc.au/refund-policy/) explains how that’s handled. My envelope is on its way back. Do I have to wait for it? No. As soon as we know it couldn’t be delivered, we’ll email you, and you can reply straight away. Depending on what happened, we may sort it out before the envelope reaches us, with a fresh send or a refund. We look at each case. A fresh send means sending us your document again. Your digital file was deleted within 24 hours, so there’s nothing on our side to print again. The envelope that’s on its way back can be reposted once it reaches us. Why did you tell me it was undeliverable before it came back? On tracked mail, Australia Post’s tracking usually shows a delivery problem well before the envelope makes it back to us, so we let you know as soon as we see it rather than waiting for the post. If the envelope does come back, the 5 business days we hold it start from the day it arrives. What if the envelope turns up weeks or months later? It happens: returned mail can take weeks, sometimes months, to find its way back. When it arrives it’s held for 5 business days like any other returned envelope ( or less, if you ask us to), then securely shredded and disposed of under our Burn After Reading Policy. If we’ve already sorted things out with you by then, there’s nothing more you need to do. Does “undeliverable” always mean it’s coming back? No. Mail can also be delivered to the wrong address or lost in transit, and then it may not come back at all. On a tracked letter we can see what the tracking shows, and if something looks off we’ll chase it up with Australia Post and email you what we find. An untracked letter that goes astray leaves nothing we can check, so if yours hasn’t arrived, tell us and we’ll work out the next step with you. Undelivered mail can still go out again, as a repost or a fresh send, and whether that costs anything depends on what happened. ## International Mailing 5 Can I send documents overseas from Australia? Yes. PostMyDoc offers international mailing from Australia to over 200 countries and territories via Australia Post. International orders can be placed at [postmydoc.au/send-documents-internationally/](https://postmydoc.au/send-documents-internationally/). Can I send documents to Australia from overseas? Yes. If you are based overseas and need to send a document to an address within Australia, PostMyDoc can help. Visit [postmydoc.au/send-documents-to-australia-from-overseas/](https://postmydoc.au/send-documents-to-australia-from-overseas/) for more information. How is international postage priced? International postage pricing is based on Australia Post’s international zones. The destination country determines which zone applies. Pricing is calculated automatically when you select your destination country on the order form. Full international pricing is available at [postmydoc.au/pricing](https://postmydoc.au/pricing/). Are there customs requirements for international mail? PostMyDoc sends standard letters and documents internationally. Documents sent via PostMyDoc are standard mail items and are subject to the customs regulations of the destination country. PostMyDoc is not responsible for delays, seizure or non- delivery caused by customs authorities. How long does international delivery take? Standard International typically takes 15 or more business days. Standard International + Tracking typically takes 6-11 business days. International Express Post typically takes 2-7 business days. Delivery times vary by destination and are not guaranteed. ## Cancellations and Refunds 4 Can I cancel my order? You may request a cancellation before PostMyDoc has begun printing your document. Contact us immediately via [postmydoc.au/contact-us/](https://postmydoc.au/contact-us/) with your order number. Once printing has commenced the order cannot be cancelled. Due to our rapid fulfillment we begin printing orders shortly after receipt so cancellation cannot be guaranteed. Do you offer refunds? PostMyDoc will issue a full refund if your document was printed with significant errors due to our fault, if your document was not lodged with Australia Post due to our error, or if the wrong address was used due to a system error on our platform. Refunds are not issued for change of mind, incorrect addresses provided by the customer, or Australia Post delays. Full details are in our Refund and Cancellation Policy at [postmydoc.au/refund-policy/](https://postmydoc.au/refund-policy/). How do I request a refund? Contact us within 14 days of your order dispatch date via [postmydoc.au/contact-us/](https://postmydoc.au/contact-us/) or [info@postmydoc.au](https://postmydoc.au/frequently-asked-questions/info@postmydoc.au) with your order number and a description of the issue. We will respond within 2 business days. How long does a refund take? Approved refunds are processed back to your original payment method. Credit and debit card refunds typically take 5-10 business days. Afterpay and Klarna refunds are subject to the respective service’s refund policy. ## Content Restrictions 4 What types of documents can I send? PostMyDoc accepts any standard document that can be saved as a PDF including letters, legal documents, forms, contracts, invoices, reports, notices and personal correspondence. Documents must comply with Australian law and the laws of the destination country for international orders. What content is prohibited? PostMyDoc will not print or post documents containing illegal, defamatory, threatening, obscene or prohibited content, material that infringes third party intellectual property rights, unsolicited commercial material in violation of the Spam Act 2003( Cth), or any content that PostMyDoc reasonably considers inappropriate. Orders containing prohibited content will be cancelled without a refund. Full details are in the Terms and Conditions at [postmydoc.au/terms-and-conditions/](https://postmydoc.au/terms-and-conditions/). Can I send legal documents? Yes. PostMyDoc is commonly used to send formal legal correspondence including statutory declarations, legal notices, formal letters and court documents. Please ensure your document is correctly formatted as a PDF before uploading. PostMyDoc prints exactly what is provided and is not responsible for the legal validity or formatting of your document. Can I send documents for my business? Yes. PostMyDoc offers business document mailing services suitable for legal firms, real estate agencies, HR departments, consultants and any business that needs to send formal correspondence by post. Visit [postmydoc.au/business-document-mailing-service/](https://postmydoc.au/business-document-mailing-service/) for more information. ## The PostMyDoc App 7 Is there a PostMyDoc mobile app? Yes. The PostMyDoc app is available on Android and iOS. Download it from Google Play or the App Store. The app offers the same service as the website, within Australia and overseas, with a streamlined mobile order flow. Does the app offer the same service as the website? Yes. You can send within Australia and overseas from the app. You can also place international orders on the website at [postmydoc.au/send-documents-internationally/](https://postmydoc.au/send-documents-internationally/). What languages and currencies does the app use? The app comes in seven languages: English, Hindi, Estonian, Italian, Latvian, Lithuanian and Maltese. It shows prices in 76 currencies. Both arrived in version 2.0. Each currency has a set price of its own, not a conversion. You choose your language and currency when you first open the app. How do I upload a document on the app? On the app upload screen tap the upload area and select a PDF from your device’s file storage. The app automatically detects the page count of your document. You can adjust the page count if needed before proceeding. Is the app secure? Yes. The PostMyDoc app uses the same 256-bit SSL encryption as the website for all document uploads and API communications. The Burn After Reading Policy applies equally to orders placed through the app. Does the app send push notifications? Yes. If you grant notification permission the app will send push notifications when your order has been confirmed and when your document has been dispatched. You can disable push notifications at any time in your device settings. My app order is not showing in my order history, is this normal? All orders placed through the PostMyDoc app should appear in your order history and you should receive a confirmation email immediately after payment. If you have not received an order confirmation email check your spam folder or contact us at [postmydoc.au/contact-us/](https://postmydoc.au/contact-us/). ## Business Mailing 3 Do you offer bulk or volume pricing? Yes, with a PostMyDoc Business account: 7% off every order from day one, and more as your volume grows, along with batch orders, signature services and a certificate for every envelope. [Apply for a business account](https://postmydoc.au/business-account/) or read about [PostMyDoc Business](https://postmydoc.au/business-document-mailing-service/). Can PostMyDoc integrate with our business systems? We are working on API and integration options for businesses. Contact us to discuss your requirements. Do you offer same day dispatch for business orders? Yes. The same dispatch policy applies to all orders, placed before 2pm AEST on a business day for same business day dispatch. ## Support 3 How do I contact PostMyDoc? Via the contact form at [postmydoc.au/contact-us/](https://postmydoc.au/contact-us/) or by emailing [info@postmydoc.au](https://postmydoc.au/frequently-asked-questions/info@postmydoc.au). We aim to respond within 1 business day. What are your support hours? PostMyDoc is based in South Australia. We respond to enquiries on business days ( Monday to Friday, excluding South Australian public holidays). We aim to respond to all enquiries within 1 business day. I have a complaint, what should I do? We take complaints seriously. Please contact us via [postmydoc.au/contact-us/](https://postmydoc.au/contact-us/) with as much detail as possible. We will acknowledge your complaint within 2 business days and aim to resolve it within 10 business days. ## Still have a question? We’re a real team in South Australia and we answer every message. Reach us and we’ll get back to you within 1 business day. [Contact us](https://postmydoc.au/contact-us/) [Send a document](https://postmydoc.au/send-a-document/)