# Health Practice Mail - Link: https://postmydoc.au/health-practice-mail/ - Published: 2026-10-08T19:12:07+10:30 - Author: PostMyDoc ![PostMyDoc Business](/wp-content/plugins/postmydoc-business/assets/img/postmydoc- business-logo-dark.png) # Patient mail for health practices Referrals, specialist reports and results letters, sent as one order with each doctor’s or patient’s own documents. Encrypted in transit and at rest, printed once, permanently deleted within 24 hours, with a certificate for every envelope that records the deletion. Orders placed before 2pm AEST are dispatched same business day. [Apply for a business account](https://postmydoc.au/business-account/) [How certificates work](https://postmydoc.au/document-handling-certificates/) The last line of this envelope’s record Permanently deleted 12 September 2026, 9:24 am ACST DocumentReport-RK.pdf ## The mail a practice sends Referrals and reports Specialist reports, referral letters, discharge summaries. A different document to each doctor, in one order. Patient letters Results letters, recall reminders, appointment letters. Paste the list, each patient’s letter in its own envelope, one checkout. Accounts Patient statements and invoices, reminders. PO number and cost centre on the order, statements for the practice. Records requests Copies of records sent at a patient’s request. Tracking, and Registered Post with Signature when it has to be signed for. ## Private documents, shared printer The report is written, signed off and ready. Then it goes to the printer by reception, where it sits in the tray with three other patients’ letters until someone collects them, folds them and remembers the stamps. Every one of those steps is a place a private document can sit for longer than it should. **PostMyDoc Business takes the shared printer out of the picture.** The afternoon’s reports go from your system into one encrypted order, each into its own envelope, and are permanently deleted within 24 hours. You keep the certificates; we delete the documents. ![PostMyDoc Business poster. A glowing document icon with a flame and a padlock stands on a Document Handling Certificate, on a night ground. Headline: Encrypted in transit. Encrypted at rest. Business documents stay encrypted on our servers and every envelope comes with a Document Handling Certificate.](/wp-content/uploads/ pmd-biz/01-encrypted-transit-and-rest-flame-document-certificate.webp) ## One order for the whole afternoon’s letters * **A different report to every doctor.** Each report matched to its recipient, all in one order. * **Several documents in one envelope.** The report and the referral, together. * **The right service for each one.** Standard Post for routine letters, tracking or a signature for the ones that need it, Express when it’s urgent. * **Black and white or colour.** Colour for the reports with images, black and white for the rest. ### Getting the list in Paste recipients straight from a spreadsheet, pick them from the address book everyone on your account shares, or add them one at a time with address autocomplete. Every document is printed on quality A4 paper and goes in an envelope sized to it: a DL for a few pages, a C5 for more, a C4 or B4 for thick packs. Orders placed before 2pm AEST are dispatched same business day. Paying by BECS Direct Debit? Your mail is posted once the debit settles, usually within a few business days. ## Privacy you can show, not just promise ### Encrypted at rest, not just in transit We encrypt business documents in transit and again before we store them on our servers, and delete them within 24 hours. At-rest encryption is exclusive to PostMyDoc Business. ### Printed once, then deleted Encrypted in transit and at rest, printed once, and permanently deleted within 24 hours. We keep no archive, and a copy caught in a routine server backup stays encrypted and ages out within 30 days. ### A deletion record for every envelope Each envelope’s certificate is a chain of custody: when its documents were received and encrypted, when it was enveloped (where that is recorded), when it was lodged with Australia Post, and when its documents were permanently deleted. Anyone you share it with can check its ID and fingerprint against PostMyDoc’s records on the public verify page. ### A data processing agreement PostMyDoc Business has its own Terms, Privacy Policy and Data Processing Agreement, written for organisations handling other people’s information. ## What a week of letters costs ### Black and white, up to 10 pages each | Order | Standard | Business 7% | 15+ / month 20% | 60+ / month 30% | | 12 reports by Standard Post + Tracking | $131.40 | $122.20 | $105.12 | $91.98 | | 30 recall letters by Standard Post | $268.50 | $249.70 | $214.80 | $187.95 | | One records request by Registered Post + Signature | $14.95 | $13.90 | $11.96 | $10.46 | 7% off every order from the day you are approved. Send 15 or more envelopes in a month and every order the next month is 20% off. Send 60 or more and domestic mail the next month is 30% off. International mail tops out at 20%. The discount comes off the order total once, base price and extra pages included. Every rate is on the [business pricing page](https://postmydoc.au/business-pricing/). ## Questions we get asked Who can see the documents we upload? Your documents are encrypted in transit and at rest, printed once and permanently deleted within 24 hours. We don’t share them or use them for anything beyond posting them. Does this make our practice compliant? We can show you how documents are handled: the encryption, the deletion and the certificate for each envelope, and our Business Data Processing Agreement sets out what we do. Your obligations as a practice are yours to assess; we don’t give legal advice. Can different staff send from one account? Yes. Everyone on the account has their own login. Your account admin is told about every invite, can require approval for all of them, and sees every order and statement across the account; everyone else sees their own. What if a letter can’t be delivered? You see it in your portal, marked unable to be delivered with the reason, so you know which patient or practice to follow up. Is PostMyDoc ISO 27001 certified? No. Our hosting provider holds an ISO 27001 certification. PostMyDoc does not claim one for itself. Still have a question? Email [business@postmydoc.au](https://postmydoc.au/health-practice-mail/business@postmydoc.au) and we’ll reply within one business day. ## More from PostMyDoc Business * [Document Handling CertificatesWhat each line of a certificate records, and how anyone checks it.](https://postmydoc.au/document-handling-certificates/) * [Invoices and statementsEach customer’s invoice in its own envelope, one checkout.](https://postmydoc.au/post-invoices-online/) * [Small businesses and solopreneursA mailroom sized for one, 7% off from day one.](https://postmydoc.au/small-business-mail/) ## Take the shared printer out of patient mail Apply for a business account and we will reply within one business day. 7% off every order from the day you are approved. Send 15 or more envelopes in a month and every order the next month is 20% off. Send 60 or more and domestic mail the next month is 30% off. International mail tops out at 20%. [Apply for a business account](https://postmydoc.au/business-account/) [Make a business enquiry](https://postmydoc.au/business-enquiries/)