# Refund and Cancellation Policy - Link: https://postmydoc.au/refund-policy/ - Published: 2026-02-27T00:38:47+10:30 - Author: PostMyDoc PostMyDoc # Refund and Cancellation Policy **Last updated: March 2026** **Jurisdiction: South Australia, Australia** This Refund and Cancellation Policy applies to all orders placed through the PostMyDoc website (postmydoc.au) and the PostMyDoc mobile app (“the App”). This policy forms part of PostMyDoc’s Terms and Conditions. --- ## 1. Australian Consumer Law Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL), which forms part of the Competition and Consumer Act 2010 (Cth). Nothing in this policy is intended to limit, exclude or modify any rights you have under the ACL that cannot lawfully be excluded. If you are a consumer under the ACL you may be entitled to a remedy including a refund, replacement or repair where PostMyDoc fails to comply with a consumer guarantee. --- ## 2. Cancellations **2.1 Cancellation window** Because PostMyDoc begins processing orders promptly after receipt, the window to cancel an order is limited. You may request a cancellation and receive a full refund if your cancellation request is received **before PostMyDoc has begun printing your document**. In practice this means cancellation requests must be submitted as soon as possible after placing your order and before the dispatch cutoff time of 2pm AEST on the day the order was placed. **2.2 How to request a cancellation** To request a cancellation contact us immediately via postmydoc.au/contact-us/ or by emailing [info@postmydoc.au](https://postmydoc.au/refund-policy/info@postmydoc.au) with your order number and a request to cancel. Cancellation requests are not guaranteed— once printing has commenced the order cannot be cancelled. **2.3 No change of mind after printing** Once PostMyDoc has begun printing your document the order cannot be cancelled. PostMyDoc does not accept cancellations or issue refunds for change of mind after printing has commenced. --- ## 3. Refunds ### 3.1 When you are entitled to a refund PostMyDoc will issue a full refund in the following circumstances: **Printing errors caused by PostMyDoc:** * Your document was printed with significant errors that render it illegible or unsuitable for its intended purpose — for example blank pages printed, incorrect pages printed or severe print quality issues * The wrong document was printed due to a system error on PostMyDoc’s platform **Fulfillment errors caused by PostMyDoc:** * Your document was not lodged with Australia Post due to an error on PostMyDoc’s part * Your document was posted to a different address than the address you provided due to a system error on PostMyDoc’s platform **Service not delivered:** * PostMyDoc failed to dispatch your order within 3 business days of the order being placed with no reasonable explanation provided ### 3.2 Partial refunds In circumstances where PostMyDoc has partially fulfilled your order — for example the document was printed correctly but not yet dispatched — PostMyDoc may at its discretion issue a partial refund reflecting the portion of the service not delivered. ### 3.3 International orders For international orders PostMyDoc will issue a refund in the same circumstances as domestic orders above. PostMyDoc is not responsible for delays, seizure, loss or non-delivery caused by Australia Post’s international network, overseas postal services or customs authorities. Refunds will not be issued for international orders that are delayed or not delivered due to circumstances beyond PostMyDoc’s control. --- ## 4. Non-Refundable Circumstances Refunds will not be issued in the following circumstances: **4.1 Incorrect address provided by the customer** PostMyDoc prints and posts documents to exactly the address provided by the customer. If a document is undeliverable, returned to sender or misdelivered due to an incorrect, incomplete or illegible address provided by the customer no refund will be issued. **4.2 Australia Post delays** PostMyDoc is not responsible for delays caused by Australia Post, weather events, industrial action, public holidays or any other circumstances outside PostMyDoc’s control. Refunds will not be issued for delayed delivery. **4.3 Lost or damaged mail by Australia Post** For non-tracked services PostMyDoc cannot confirm delivery and is not liable for items lost by Australia Post. For tracked services PostMyDoc will assist you in lodging a claim with Australia Post where applicable. Refunds will not be issued for items lost or damaged by Australia Post unless Australia Post confirms the item was lost and issues compensation. **4.4 Change of mind** Refunds will not be issued because you no longer require the document to be sent, you have found an alternative solution, or for any other change of mind reason after printing has commenced. **4.5 Minor formatting issues** Refunds will not be issued for minor formatting variations between the on-screen appearance of the document and the printed output where the document remains legible and fit for purpose. **4.6 Incorrect document uploaded by customer** If you upload the wrong document and the order is fulfilled correctly based on what was uploaded no refund will be issued. It is the customer’s responsibility to upload the correct document before completing the order. **4.7 Prohibited content** Refunds will not be issued for orders cancelled by PostMyDoc due to the document containing prohibited content as described in the Terms and Conditions. --- ## 5. How to Request a Refund To lodge a refund request: 1. Contact PostMyDoc within **14 days of the order dispatch date** via postmydoc.au/ contact-us/ or by emailing [info@postmydoc.au](https://postmydoc.au/refund-policy/info@postmydoc.au) 2. Include your order number 3. Provide a clear description of the issue 4. Where the issue relates to a printing error attach a photo of the printed document if possible PostMyDoc will acknowledge your refund request within 2 business days and aim to resolve it within 10 business days. Approved refunds will be processed back to your original payment method. Processing times vary by payment method: | Payment Method | Refund Processing Time | | Credit / Debit Card | 5-10 business days | | Google Pay | 5-10 business days | | Afterpay | 3-7 business days (subject to Afterpay’s refund policy) | | Klarna | 5-10 business days (subject to Klarna’s refund policy) | --- ## 6. Afterpay and Klarna Refunds If you paid using Afterpay or Klarna the refund will be processed back through the respective service. PostMyDoc will initiate the refund on our end — however the timing and handling of the refund is subject to Afterpay’s and Klarna’s respective refund policies. **Afterpay:** If a refund is approved by PostMyDoc and you have outstanding Afterpay instalments, Afterpay will apply the refund amount to your outstanding balance first. Any remaining refund amount will be returned to your original payment method. For full details see Afterpay’s refund policy at afterpay.com/en-AU. **Klarna:** Refunds processed via Klarna will be applied in accordance with Klarna’s refund policy. For full details see klarna.com/au. PostMyDoc is not responsible for any delays or issues with refund processing by Afterpay or Klarna. --- ## 7. Duplicate Orders If you accidentally place a duplicate order — the same document, same recipient, placed in quick succession — contact PostMyDoc immediately via postmydoc.au/contact- us/. If the duplicate order has not yet been printed PostMyDoc will cancel it and issue a full refund. If both orders have already been printed PostMyDoc will assess the circumstances and may at its discretion issue a partial refund. --- ## 8. Contact For refund and cancellation enquiries: **PostMyDoc** postmydoc.au/contact-us/ [info@postmydoc.au](https://postmydoc.au/refund-policy/info@postmydoc.au)