PostMyDoc Business – Terms of Service

1. About these Terms and how they apply

1.1 Who we are. These Terms are between you and PostMyDoc Digital Mailing Service Pty Ltd (ACN 697 539 512), trading as PostMyDoc, ABN 18 697 539 512, of 82 Onkaparinga Valley Road, Woodside, South Australia 5244 (we, us, our or PostMyDoc).

1.2 These Terms. These Terms (the Terms) set out the basis on which we provide the PostMyDoc Business service through the PostMyDoc Business Portal (the Portal). They are a business-to-business agreement. They bind the business that holds the Business account (the Customer, you or your) and apply to everything done under your Business account, including by your Authorised Users.

1.3 The documents that make up our agreement. Our agreement with you (the Agreement) is made up of: (a) these Terms; (b) the PostMyDoc Business Privacy Policy; (c) the PostMyDoc Business Refund Policy; (d) the PostMyDoc Business Data Processing Agreement (the DPA); and (e) any pricing, order or statement of work we agree with you in writing. These Terms are the Principal Agreement referred to in the DPA.

1.4 Order of precedence. If there is any inconsistency between the documents that make up the Agreement, the following order of precedence applies (highest first): (a) the Standard Contractual Clauses and UK Addendum incorporated under the DPA, to the extent they apply to a transfer subject to the GDPR or UK GDPR; (b) any pricing, order or statement of work signed by both parties, to the extent of the matters it expressly covers; (c) the DPA, for data-processing matters; (d) these Terms; and (e) the Privacy Policy and Refund Policy, which are read consistently with these Terms.

1.5 Acceptance and formation. The Agreement is formed, and binds the Customer, when a person with authority to bind the Customer accepts these Terms and the other documents in the Agreement as part of applying for a Business account, and we approve the application and open the account. In addition, every Authorised User must accept these Terms and the other documents in the Agreement before they can access the Portal — for example, when they first sign in or accept an invitation to join the Business account; we do not grant access until they do. We keep an acceptance record for each accepting person, including the date and time, the IP address, and the version of each document accepted. If a document is materially updated, we may require it to be accepted again before continued use.

1.6 Authority to accept. A person who accepts the Agreement to bind the Customer (including the Primary Contact) confirms that they are at least 18 years old and authorised to bind the Customer. Every other Authorised User who accepts confirms that they are at least 18 years old and authorised to use the Portal for the Customer. Acceptance by an Authorised User does not make that individual personally liable for the Customer's fees or other commercial obligations under the Agreement, which remain the Customer's responsibility.

1.7 Business use only — eligibility. The Portal is for businesses and other organisations acquiring the Services for business or professional purposes. It is not the consumer service. If you are an individual sending documents for personal, domestic or household purposes, please use the consumer service at postmydoc.au instead. You must hold a valid ABN or equivalent and provide accurate business details.

1.8 Changes to these Terms. We may update these Terms from time to time — for example, to reflect changes in our service, our providers or the law. The current version is the one published at postmydoc.au/business-terms/, with the date shown at the top. For a change that materially affects your rights or obligations, we will give you reasonable prior notice (by email to your Primary Contact or through the Portal) and, where appropriate, ask you to accept the updated Terms. A material change will not apply retrospectively to orders we have already accepted. If you do not accept a material change, you may stop using the Service and close your account before it takes effect; continuing to use the Service after a change takes effect means you accept it.

1.9 Interpretation. In these Terms: headings are for convenience only; the singular includes the plural and vice versa; “including” and similar words are not limiting; a reference to a law includes any amendment or replacement of it and any subordinate instrument; “business day” means a day that is not a Saturday, Sunday or public holiday in Adelaide, South Australia; times are Australian Eastern Standard Time (AEST); dollar amounts are in Australian dollars unless stated; and capitalised terms have the meaning given in clause 17 or where defined in these Terms.

2. The Service

2.1 What the Service is. PostMyDoc operates a digital-to-physical mail service. Through the Portal, you upload a document, we print it and post it through Australia Post to the recipient or recipients you nominate, and the uploaded document is then permanently deleted in accordance with the Burn After Reading Policy. The Service also includes the related Portal functions — account and team management, order creation and history, billing (invoices and statements) and transactional notifications (together, the Services).

2.2 Print and postage options. You can choose printing in black and white or colour, and a postage service appropriate to the destination — for domestic mail, Standard Post, Standard Post with tracking, or Express Post with tracking; and for international mail, the standard, registered or express options for the relevant Australia Post zone. The first 10 pages are included in each item's base price, with additional pages charged at the per-page rate. The current options and prices are shown on the Site and in the live order summary before you confirm an order.

2.3 Multiple recipients. The Portal supports sending one document to several recipients in a single order. Each addressed copy is a separate dispatched item and is priced and tracked separately.

2.4 Dispatch. Where an order is placed and paid for (or authorised for invoicing) before 2pm AEST on a business day, we aim to dispatch it the same business day; otherwise we aim to dispatch it the next business day. The cut-off and dispatch timing may differ on public holidays, during peak periods, or for operational reasons. “Dispatch” means handing the item to Australia Post; it is not the same as delivery.

2.5 Delivery timeframes. Once we hand an item to Australia Post, delivery is carried out by Australia Post. Any delivery timeframes we show are indicative Australia Post estimates only and are not guarantees. They depend on Australia Post and the destination, and transit is outside our control.

2.6 Tracking. Where you choose a tracked service, tracking information is made available once Australia Post provides it. Non-tracked services do not include tracking, and we do not send tracking notifications for them.

2.7 Availability. We provide the Portal on a reasonable-efforts basis. We do not guarantee that the Portal will be available without interruption or error, and we may need to suspend access for maintenance, upgrades or security. We will try to limit and give notice of any planned disruption where practicable.

2.8 Changes to the Service. We may change, add to or withdraw features, options or pricing from time to time. We will give reasonable notice of a change that materially reduces the Services you rely on. Price changes are dealt with in clause 9.

3. Your account, Primary Contact and Authorised Users

3.1 Application and approval. To use the Portal you apply for a Business account. We may approve or decline an application at our discretion, and may ask for information to verify your business and the applicant's authority. We may make approval subject to reasonable conditions.

3.2 Primary Contact. Your Business account has a Primary Contact (shown in the Portal as the Account Admin) — the Authorised User nominated to administer the account. The Primary Contact is authorised to act for the Customer, including to accept these Terms and the other documents in the Agreement, to add and remove Authorised Users and set their access, to give account-level and written instructions to us, and to manage billing. The Primary Contact can see all orders in the account.

3.3 Authorised Users. Authorised Users are the people you permit to access and use the Portal under your Business account. Each Authorised User acts for and on behalf of the Customer. Before an Authorised User can access the Portal, they must accept these Terms and the other documents in the Agreement (see clause 1.5); we do not grant access until they have. By accepting, an Authorised User agrees to comply with these Terms, including the Acceptable Use Policy, when using the Portal. By default, an Authorised User other than the Primary Contact can see only their own orders. You are responsible for the access you grant each Authorised User, and for their authority and conduct, as if it were your own.

3.4 Account security. You must keep account credentials confidential, must not share login details, and are responsible for activity carried out under your account and by your Authorised Users. Tell us promptly at info@postmydoc.au if you suspect any unauthorised access. We may reset credentials or suspend access where we reasonably consider it necessary for security.

3.5 Accurate information. You must give us accurate and complete account information and keep it current, and tell us if it changes.

3.6 Managing access. You may remove Authorised Users at any time. We may suspend or terminate access for an Authorised User or for the account in the circumstances described in clause 13.

4. Orders

4.1 Placing orders. Authorised Users place orders through the Portal, within the access each has been granted. An order is your offer to acquire the Services for that order on these Terms.

4.2 Our acceptance. We may accept or decline an order. Acceptance occurs when we confirm the order or begin processing it. If we decline an order, we will refund any amount you have paid for it.

4.3 Right to refuse, hold or cancel. We may refuse, hold or cancel an order — including after payment — if it breaches these Terms or the Acceptable Use Policy in clause 5, is or may be unlawful, is reasonably suspected to be fraudulent, fails our validation checks, or for genuine operational or risk reasons. If we cancel an order for such a reason, we will refund the amount paid for it, except to the extent the cause is your breach and we have already reasonably incurred cost (refunds are otherwise governed by the Refund Policy and clause 11).

4.4 Order accuracy is your responsibility. You are responsible for the document you upload and for the recipient names, addresses and options you enter. We print and post what you provide. We do not independently verify recipient details beyond any address tools offered in the Portal, and we are not responsible for non-delivery or misdelivery caused by incorrect or incomplete recipient details that you provide.

4.5 Document requirements. Documents must be supplied as PDF files, within the file-size and page limits shown in the Portal, and must be legible and capable of being printed. You are responsible for the document's formatting, orientation and margins. We may reject a file that fails validation or that we cannot reliably print.

4.6 No proofing. We do not review, proof or edit the content of your documents, and we do not check them for accuracy, beyond the limited handling needed to print and dispatch your order and to enforce the Acceptable Use Policy. Your document is printed as supplied.

4.7 Changing or cancelling an order. Once we have accepted an order and it has entered production, it may not be possible to change or cancel it. Cancellations and refunds are governed by the Refund Policy and clause 11.

5. Your content and acceptable use

5.1 Your responsibility for content and recipients. You are solely responsible for each document you upload and for the recipient data you enter. You decide what to send and to whom.

5.2 Your warranties. Each time you place an order, you warrant that: (a) you own, or have all rights, licences and consents necessary to use and send, the document and to authorise us to print and post it; (b) the document, and its printing and dispatch, do not infringe any third party's intellectual property, privacy or other rights and do not breach any law; and (c) where the document or recipient data contains personal information — or sensitive information — you have the lawful basis and any consents required for us to handle it for the purpose of printing and dispatch (see the Privacy Policy and the DPA).

5.3 Licence to us. You grant us a limited, non-exclusive, royalty-free licence to use your document solely to provide the Services — to receive it, store it briefly, print it, prepare it for dispatch, and dispatch it — and to delete it under the Burn After Reading Policy. The licence is limited to that purpose and ends when the document is deleted. We do not use the content of your documents for any other purpose.

Acceptable Use Policy

5.4 Prohibited use of the Platform. You must not, and must not permit or help anyone else to:

(a) do anything that is unlawful, that any applicable law prohibits, or that we would reasonably consider inappropriate or that could damage, disable, overburden or impair the Portal or our systems;

(b) tamper with, probe, scan or test the vulnerability of, or circumvent, any security or access-control feature of the Portal;

(c) introduce or transmit any virus, malware or other harmful code;

(d) scrape, crawl, harvest or bulk-extract data from the Portal, or access it by automated means or through any undocumented or unauthorised interface;

(e) share login credentials, or allow access by anyone who is not an Authorised User;

(f) use the Portal, or any of its content, in any way that competes with us, or to build or assist a competing product or service;

(g) impersonate any person or misrepresent your affiliation; or

(h) interfere with any other user's use of the Portal, or send us or our staff unsolicited, abusive or threatening communications.

5.5 Prohibited content and material. You must not submit any document or recipient data that:

(a) is unlawful, fraudulent, deceptive or misleading;

(b) harasses, threatens, defames, vilifies or is intended to intimidate any person;

(c) infringes a third party's intellectual property, privacy or confidentiality;

(d) is material that it is unlawful to print, possess or send — including child sexual abuse material, and material that incites or promotes violence, terrorism or unlawful extremism;

(e) breaches Australia Post's terms, or any postal, customs, export-control or sanctions law that applies to the item or its destination; or

(f) is intended to facilitate a scam, phishing or unlawful debt collection or harassment, or that you do not have the right to send.

5.6 Documents only. The Service prints and posts the document you upload. You cannot use the Service to send physical enclosures, goods, money or any dangerous or prohibited item; the Service handles documents, not physical items.

5.7 Our rights on breach. We do not pre-screen the content of documents and are not responsible for the content you submit. If we reasonably consider that the Acceptable Use Policy has been breached, we may refuse, hold, stop or decline to dispatch any order, suspend or terminate access, and report the matter to authorities where required by law. Where it is reasonably practicable and lawful to do so, we will tell you and give you an opportunity to remedy the issue before acting, unless doing so would create a risk or be unlawful.

5.8 Co-operation. You will co-operate with our reasonable requests to investigate a suspected breach of this clause 5.

6. Your documents, privacy and the Burn After Reading Policy

6.1 Burn After Reading. How we handle uploaded documents is governed by our Burn After Reading Policy, a core commitment of the Service: documents are encrypted in transit, printed once to fulfil your order, and permanently deleted within 24 hours of dispatch. An automated task runs on our server every hour and removes any uploaded document more than 24 hours old. Because dispatch occurs within 24 hours of upload, document content is deleted within 24 hours of dispatch and never later, and a deletion record is generated for each dispatched document.

6.2 No recovery. Once a document is deleted we cannot re-send or recover it and cannot provide it to anyone. If you need it again, you must upload it again.

6.3 Back-ups. Our hosting platform takes full-volume back-ups of the whole account and cannot be set to exclude the document folder. Where a document is captured in a back-up before its primary copy is deleted, that back-up copy is kept only until it rotates out of the platform's rolling window of recent restore points — up to approximately 30 days — and remains protected by the same security and confidentiality measures until it does. This is the only situation in which a copy persists beyond the 24-hour window, and then only briefly.

6.4 Your records. We are not your record-keeping system. You are responsible for keeping your own copies of your documents and any records you are required to keep by law. The Burn After Reading Policy affects only the transient copy we hold to print and dispatch your order, not your own records.

6.5 Privacy. We handle personal information in connection with the Portal in accordance with the PostMyDoc Business Privacy Policy.

6.6 Data processing. For personal information contained in your documents and recipient data, you are the controller and we act as your processor. That processing is governed by the DPA. To the extent of any inconsistency about data-processing matters, the DPA prevails (clause 1.4).

7. Intellectual property

7.1 Our intellectual property. We own, or are licensed to use, all rights (including intellectual property rights) in the Portal, the Site, our software, designs and the materials and information we provide (our Content). Your use of the Service does not give you any rights in the Portal or our Content beyond the limited right to use the Service under these Terms.

7.2 Licence to you. We grant you a non-exclusive, non-transferable, revocable licence to access and use the Portal for your business in accordance with these Terms. All other uses require our prior written consent.

7.3 Restrictions. You must not copy, modify, reverse engineer, decompile or create derivative works of the Portal or our software; reproduce, retransmit, distribute, sell or publish our Content; frame or embed the Portal or Content in another site or platform; or remove any proprietary notice.

7.4 Your content. Your documents and content remain yours. We claim no ownership in them; we use them only under the licence in clause 5.3.

7.5 Feedback. If you give us feedback or suggestions, we may use them without any obligation to you.

8. Third-party services

8.1 Australia Post. We use Australia Post to dispatch your items and, for tracked services, to provide tracking. Once we hand an item to Australia Post, carriage and delivery are performed by Australia Post and are subject to Australia Post's terms. Delivery timeframes are Australia Post estimates. Subject to clause 11, we are not responsible for delay, loss or damage occurring in the postal network that is beyond our reasonable control.

8.2 Payments. Card and similar payments are processed by Stripe and are subject to Stripe's terms. We do not store full card numbers.

8.3 Other providers. We use service providers to run the Portal — for example, hosting and address autocomplete. The main ones are listed in the Privacy Policy and the DPA.

8.4 Third-party links. The Portal may contain links to websites we do not control or endorse. Your use of those sites is at your own risk and subject to their terms.

9. Fees, payment and GST

9.1 Prices. The fees for an order are the prices shown on the Site or in our price list that are current when the order is placed, as set out in the live order summary before you confirm. Prices are in Australian dollars unless stated. The first 10 pages of each item are included, with additional pages charged at the per-page rate.

9.2 Business pricing. Approved Business accounts receive PostMyDoc's business pricing. This includes an automatic business discount and a higher-volume tier, applied automatically and shown in your order summary. We may also agree account-specific rates with you in writing.

9.3 How you pay. You pay either: (a) at the time of the order, by card or another method offered in the Portal (processed by Stripe); or (b) where we have approved your account for invoicing, on account by invoice under clause 9.4.

9.4 Invoicing (pay later). Pay-at-checkout is the default for all accounts. Invoicing is available only to accounts we have approved for it, at our discretion and generally only after a period of demonstrated account activity; we do not extend credit to new accounts. Reaching a higher discount tier does not by itself entitle you to invoicing. Approval for invoicing, and any credit limit, may be reduced or withdrawn on reasonable notice. Where your account is approved for invoicing, you must pay each invoice within 14 days of its date unless custom terms are otherwise agreed upon, and we may set a credit limit of up to $500.

9.5 Overdue amounts. If an invoice is overdue, we may (a) withdraw invoicing and require payment in advance; (b) suspend the Services until you have paid; and/or (c) charge interest on the overdue amount, calculated daily. We may recover the reasonable costs of recovering overdue amounts.

9.6 Invoices and statements. We make a per-order invoice and a monthly account statement available to you in the Portal, which you can download.

9.7 GST. At the date of these Terms, PostMyDoc is not registered for GST and does not charge GST; our prices are not subject to GST, and the documents we issue are invoices, not tax invoices. If and when PostMyDoc becomes registered for GST, then unless stated otherwise our prices will be treated as inclusive of GST, GST will be dealt with accordingly, we will issue tax invoices, and we will give you notice of the change. In this clause, GST has the meaning given in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

9.8 Price changes. We may change our prices. A change applies to orders placed after it takes effect. Where we have agreed ongoing pricing with you, we will give you reasonable notice before a change to that pricing takes effect.

9.9 Disputed invoices. If you dispute an invoice, tell us within 7 days of its date, with your reasons, and pay any undisputed amounts when due. We will investigate the dispute in good faith.

9.10 Destination taxes and duties. You are responsible for any taxes, duties or customs charges imposed at the destination for international items, other than Australian taxes (including GST, once applicable) that are our responsibility.

9.11 Refunds. Refunds and cancellations are governed by the PostMyDoc Business Refund Policy. Nothing in this clause limits your rights under the Australian Consumer Law (see clause 11).

10. Confidentiality

10.1 Obligation. Each party must keep the other's Confidential Information confidential, use it only for the purposes of the Agreement, and protect it with reasonable care.

10.2 Exceptions. The obligation does not apply to information that is or becomes public other than through a breach, was already lawfully known to the recipient, is independently developed without using the other's Confidential Information, or is required to be disclosed by law (in which case the recipient will, where lawful, give prior notice).

10.3 Your documents and data. We treat your documents and account data as your Confidential Information, and handle them in accordance with the Privacy Policy and the DPA.

10.4 Survival. This clause survives termination of the Agreement.

11. Australian Consumer Law and disclaimers

11.1 Consumer guarantees. Our Services come with guarantees that cannot be excluded under the Australian Consumer Law and other laws. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded (Non-excludable Rights). If a provision of these Terms is inconsistent with a Non-excludable Right, the Non-excludable Right prevails and the provision is read down or severed to the extent of the inconsistency.

11.2 You may be a “consumer”. Even though you acquire the Services for business, you may be a “consumer” under the Australian Consumer Law — for example, where the price of the Services acquired is up to $100,000. These Terms do not affect any rights you have as a consumer.

11.3 Otherwise provided “as is”. Subject to clause 11.1, and except for Non-excludable Rights, the Portal and the Services are provided on an “as is” and “as available” basis, and we do not give any other warranty — including that the Portal will be uninterrupted, error-free or secure, or that any delivery timeframe will be met (delivery timeframes being Australia Post estimates outside our control).

11.4 Limitation for services not of a personal kind. To the extent the Services are not of a kind ordinarily acquired for personal, domestic or household use or consumption, and to the extent permitted by section 64A of the Australian Consumer Law, our liability for failure to comply with a consumer guarantee (other than a guarantee that cannot be limited) is limited, at our option, to supplying the Services again or paying the cost of having them supplied again.

12. Liability

12.1 No indirect or consequential loss. Subject to clause 11, neither party is liable to the other for any indirect or consequential loss, or for any loss of profit, revenue, anticipated savings, business, goodwill or data, however arising, whether in contract, tort (including negligence) or otherwise.

12.2 Cap on liability. Subject to clauses 11 and 12.3, our total aggregate liability arising out of or in connection with the Agreement is limited to the greater of (a) the fees paid for the order or orders giving rise to the claim and (b) the total fees paid by you to us in the 12 months before the event giving rise to the liability.

12.3 Exceptions to the limits. Clauses 12.1 and 12.2 do not apply to: (a) liability that cannot lawfully be limited or excluded, including liability for Non-excludable Rights; (b) your obligation to pay fees; or (c) a party's fraud.

12.4 Your indemnity. You indemnify us against loss we reasonably incur to the extent it is caused by: (a) your breach of clause 5 (your content and acceptable use) or of any law; (b) the content of your documents, or the recipient data, infringing a third party's rights or breaching any law; or (c) a third-party claim arising from those matters. This indemnity is reduced to the extent our act, omission or breach contributed to the loss.

12.5 Mitigation. Each party must take reasonable steps to mitigate its loss.

13. Term, suspension and termination

13.1 Term. These Terms apply from the time you accept them (or, if later, when your Business account is approved) and continue until your account is closed or the Agreement ends.

13.2 Termination by you. You may close your account and stop using the Service at any time, on notice through the Portal or to info@postmydoc.au. You remain liable for orders already placed and for amounts owing.

13.3 Suspension or termination by us. We may suspend or terminate your access (in whole or part) or the Agreement: (a) on reasonable notice, for convenience; (b) immediately, for a material breach that you do not remedy within 14 days of our notice (or that cannot be remedied); or (c) immediately, for non-payment, suspected fraud or unlawful use, breach of the Acceptable Use Policy, or genuine security, legal or risk reasons. We will act proportionately and give you notice where it is reasonably practicable to do so.

13.4 Effect of termination. On termination: your right to use the Portal ends; each party's accrued rights and obligations continue; you must pay all amounts owing; orders already in production may, at our discretion, be completed or cancelled; and we deal with your data in accordance with the DPA (returning or deleting the personal information we hold for you, and deleting existing copies, within 90 days of your election, subject to any retention the law requires) and the Privacy Policy.

13.5 Survival. Any provision that by its nature should survive — including clauses 5.2, 7, 9 (for accrued amounts), 10, 11, 12, this clause 13.4 to 13.5, 14 to 16, and the definitions — survives termination.

14. Events outside our control

14.1 Force majeure. Neither party is liable for any failure or delay in performing its obligations (other than an obligation to pay an amount already due) to the extent it is caused by an event beyond its reasonable control — including natural disaster, fire, flood, epidemic or pandemic, war or civil unrest, industrial action, failure of utilities, telecommunications or the internet, disruption to the postal network, or government action. The affected party will notify the other and use reasonable efforts to mitigate the effect. If the event continues for more than 30 days, either party may terminate the affected Services on notice.

15. Complaints and dispute resolution

15.1 Talk to us first. If you have a concern, please contact us at info@postmydoc.au. We will try to resolve it quickly.

15.2 Notice of dispute. If a dispute is not resolved, a party may give the other written notice setting out the details of the dispute and a proposed resolution. Within 14 days of that notice, senior representatives of each party (with authority to settle) will meet — including by video — in good faith to try to resolve it.

15.3 Mediation or court. If the dispute is not resolved within 21 days of the notice, either party may refer it to mediation or commence proceedings. Nothing in this clause prevents a party from seeking urgent injunctive or interlocutory relief.

15.4 Continue performing. During a dispute, each party must continue to perform its obligations that are not the subject of the dispute.

16. General

16.1 Governing law and jurisdiction. The Agreement is governed by the laws of South Australia and the Commonwealth of Australia. The parties submit to the non-exclusive jurisdiction of the courts of South Australia and the courts that hear appeals from them.

16.2 International access. The Portal may be accessed from outside Australia. We do not represent that it complies with the laws of any country outside Australia. If you access the Portal from outside Australia, you do so at your own risk and are responsible for complying with local law. You are responsible for ensuring your documents and their dispatch comply with the laws of the destination country, including customs, export-control and sanctions laws (see clause 5).

16.3 Notices. Notices to us must be sent to info@postmydoc.au (or to privacy@postmydoc.au for privacy or DPA notices). Notices to you may be sent to your Primary Contact's email or given through the Portal. A notice is taken to be received when sent, unless it bounces, and (if sent after 5pm or on a non-business day) on the next business day.

16.4 Assignment. You may not assign or novate the Agreement without our consent (not to be unreasonably withheld). We may assign or novate it to a related body corporate, or in connection with a transfer of our business, on notice to you.

16.5 Subcontracting. We may use subcontractors and service providers (including those identified in the Privacy Policy and the DPA) to provide the Services, but we remain responsible for the Services.

16.6 Entire agreement. The Agreement is the entire agreement between the parties about its subject matter and supersedes prior representations and arrangements about that subject matter, except for liability for fraud or under the Australian Consumer Law.

16.7 Variation. Except as set out in clause 1.8, any variation of these Terms must be in writing.

16.8 Waiver. A right is only waived in writing. A failure or delay in exercising a right is not a waiver of it.

16.9 Severance. If a provision of these Terms is or becomes invalid or unenforceable, it is read down or severed to the minimum extent necessary, without affecting the remaining provisions.

16.10 Relationship. The parties are independent contractors. Nothing in the Agreement creates a partnership, agency, employment or joint venture between them.

16.11 No third-party rights. The Agreement is for the benefit of the parties and, except as expressly stated, confers no benefit on any third party.

16.12 Electronic acceptance and counterparts. The Agreement may be accepted online (clause 1.5) or, where it is executed rather than accepted online, in counterparts, including by electronic signature, consistent with the Electronic Transactions Act 1999 (Cth) and its State equivalents.

17. Definitions

In these Terms:

“Agreement” means the documents described in clause 1.3.

“Australian Consumer Law” means Schedule 2 to the Competition and Consumer Act 2010 (Cth).

“Authorised User” means a person the Customer permits to access and use the Portal under its Business account, including the Primary Contact.

“Burn After Reading Policy” means the operating commitment described in clause 6.1.

“Business account” means the PostMyDoc Business account approved by us and held by the Customer.

“Confidential Information” means information disclosed by one party to the other that is confidential or that a reasonable person would treat as confidential, including these Terms, pricing and the Customer's documents and account data.

“Content” means the materials and information we provide through the Portal and the Site, as described in clause 7.1.

“DPA” means the PostMyDoc Business Data Processing Agreement.

“GST” means the meaning given in clause 9.7.

“Non-excludable Rights” means the meaning given in clause 11.1.

“personal information” means the meaning given in the Privacy Act 1988 (Cth); and “sensitive information” has the meaning given in that Act.

“Platform” means the PostMyDoc Business Portal, the Site and our supporting systems and software.

“Portal” means the PostMyDoc Business Portal at postmydoc.au/business-dashboard/ and its sub-pages.

“Primary Contact” means the Authorised User nominated to administer the Customer's Business account (shown in the Portal as the Account Admin), as described in clause 3.2.

“Privacy Policy” means the PostMyDoc Business Privacy Policy.

“Refund Policy” means the PostMyDoc Business Refund Policy.

“Services” means the meaning given in clause 2.1.

“Site” means the PostMyDoc website at postmydoc.au, including the business pages.

“Terms” means these terms of service.

“we, us, our, PostMyDoc” means PostMyDoc Digital Mailing Service Pty Ltd (ACN 697 539 512), trading as PostMyDoc.

18. How to contact us

PostMyDoc Digital Mailing Service Pty Ltd

trading as PostMyDoc · ACN 697 539 512 · ABN 18 697 539 512

82 Onkaparinga Valley Road, Woodside, South Australia 5244

General and accounts: info@postmydoc.au

Privacy and DPA: privacy@postmydoc.au

19. Acceptance and execution

Where these Terms are accepted online, clause 1.5 governs acceptance and no signature is required. The signature blocks below are provided for use where the parties choose to execute these Terms instead.

Signed for and on behalf of PostMyDoc Digital Mailing Service Pty Ltd (trading as PostMyDoc):

Signed for and on behalf of the Customer:

End of Terms of Service — PostMyDoc Business